Shipping Policy

TU BATERÍA SMART, S.A.

Address: Plaza 50, Calle 60 Este 10609, Local 1-PB, Panama City, Republic of Panama

Store hours: Monday to Friday 9:00 am to 6:00 pm – Saturdays 9:00 am to 12:00 pm.

 

PAYMENTS AND ORDER PROCESSING

Orders paid by credit card, debit card or other electronic methods are processed immediately once the transaction is confirmed.

For orders paid by bank transfer, we dispatch after verifying the deposit in our account:

  • BAC to BAC transfers: verification in about 3 business hours.
  • Transfers from other local banks: verification in up to 24 business hours.

 

ORDERS WITHIN PANAMA CITY
  • Delivery time: about 3 business hours once payment is confirmed.
  • Orders confirmed outside business hours, on Sundays or on holidays are delivered the next business day.
  • Free shipping on orders of $100 or more.
  • For orders under $100, shipping is a flat $8 anywhere in Panama. When we receive your order, we contact you to arrange delivery: at the nearest shipping-company office or directly to your address.

 

ORDERS TO THE REST OF THE COUNTRY
  • Delivery time: 48 to 72 business hours once payment is confirmed.
  • On holidays, the delivery time starts counting from the next business day.
  • The final delivery time is confirmed once your order is processed.

If you need your order more urgently, please contact us or message us on WhatsApp at 6332-3954 and we will do our best to speed up your delivery.

 

STORE PICKUP

You can pick up your order directly at our store in Plaza 50 (Calle 60 Este) during business hours:

  • Monday to Friday: 9:00 am to 6:00 pm
  • Saturdays: 9:00 am to 12:00 pm

Car battery installation is included at no extra cost at our store.

Once your order is ready for pickup, we will notify you.

 

AVAILABILITY AND PRICES

All prices are in US dollars.

Prices do not include ITBMS, Panama's 7% sales tax, and may change without notice.

Tu Batería Smart guarantees the availability of the products listed. If an item is out of stock, we will notify you promptly by email and offer a new delivery date or a refund.